Cloud Desktop

How to install the Cloud Desktop on a computer or laptop

Installing the software for the cloud desktop onto a computer is relatively straight forward.

First install the software;

• Windows (32-bit) 
• Windows (64-bit) 
• Mac (64-bit DMG) 
• Mac (64-bit PKG) 
• Linux (64 DEB) 

Once installed, open the new application that has been installed. This should be called "AccessPad".

For information on settings for the application, please contact the helpdesk.

How to install the Cloud Desktop on a tablet or mobile phone

Installing the software for the cloud desktop onto a mobile or tablet device is relatively straight forward.

First install the software;

• For Apple devices
• For Android devices

Once installed, please contact the helpdesk for settings.

Resetting your cloud desktop password

The Cloud Desktop password requires a change every 90 day by default. You will be warned prior to that 90-day deadline; however, you can change your password at any time.

There are two simple ways to reset your password;

1. WHILE ON TROPICAL CLOUD DESKTOP: Simply press CTRL+ALT+END, the click the "Change a password" button.
2. VIA WEBPAGE: Information on this should have been emailed to you.

When selecting a new password please be aware of the following;

• The last 24 passwords you have used are remembered and cannot be reused.
• Passwords have a maximum age of 90 days.
• Passwords must meet the following complexity;
  • Your password cannot contain any part of your username.
  • Your password must be AT LEAST 7 characters long.
  • Your password contains characters from three of the following categories:
    • Uppercase letters of European languages (A through Z, with diacritic marks, Greek and Cyrillic characters)
    • Lowercase letters of European languages (a through z, sharp-s, with diacritic marks, Greek and Cyrillic characters) 
    • Base 10 digits (0 through 9)
    • Non-alphanumeric characters (special characters) (for example, !, $, #, %)
    • Any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase. This includes Unicode characters from Asian languages.

Please note: your account will be locked out after 5 incorrect password attempts; your account will be after 30 minutes and you will be able to try again. This is a security feature to protect the cloud desktop from hackers.

Web Browsers

The cloud desktop is powered by many servers, and when you login most of your files and settings will follow you onto whatever server you are logging into. One notable exception however can be the web browsers.

An easy way around this is to use the browsers own sync service, which allows all bookmarks, settings and other items to follow you wherever you are working (even on your mobile phone).

Check out the web browers articles.