The support portal is a central area for our clients to log support tickets, access resources and tools. We have developed the portal to provide our clients with a better experience, and quicker resolution times.
We're here to help! Please fill out the below and we will be with you as soon as possible.
Otherwise call 08 8922 0000 for immediate assistance.
From time to time, we may need to know the local and public IP address of your computer.
Note: the above local IP feature works best in Firefox & Chrome browsers.
From time to time, you may need to perform a speed test on your internet connect.
NOTE: for best results, there are a few tips at the bottom of the speed test page. This should not be run on servers or cloud desktops.
If there is an outage on one of our platforms, or one of our major partner platforms (like Microsoft 365) we will keep you updated on our outages board.
We have developed some articles to help support clients with everyday tasks.
Here are some files that your IT Support officer may ask you to download;
This remote support tool is ONLY for clients we need to support who don't have the BlueReef Agent installed.
Please ask our technical staff for assistance installing the agent for enhanced support & security so we can help you better next time.
To see current invoices, service usage and more, please login to our business communication services portal.